2. Platform structure differs from global
• Search is led by Naver rather than Google, with various content-based search results from blogs, cafes, and knowledge bases influencing purchase decisions.
• Shopping is dominated by Korean-specific commerce platforms like Coupang, Smart Store, and 11st instead of Amazon.
• SNS channels like Instagram, YouTube, and KakaoTalk are stronger consumer touchpoints than Facebook.
Joy Korea¡¯s BPO converts these fixed costs into a flexible, variable cost model, enabling a more agile and resilient financial structure.